{"id":4365,"date":"2024-09-07T10:04:57","date_gmt":"2024-09-07T10:04:57","guid":{"rendered":"https:\/\/shop.midoble.com\/?p=4365"},"modified":"2024-09-07T10:10:24","modified_gmt":"2024-09-07T10:10:24","slug":"atencion-al-cliente-con-ia","status":"publish","type":"post","link":"https:\/\/shop.midoble.com\/en\/customer-service-with-ai\/","title":{"rendered":"How AI is Transforming Customer Service?"},"content":{"rendered":"<p class=\" translation-block\">In recent years, the <strong>artificial intelligence (AI)<\/strong> has revolutionized the customer service landscape. According to a report by <strong>Gartner<\/strong>, it is estimated that by 2025, 80% of customer interactions will be managed by AI.<\/p><p class=\" translation-block\">This figure demonstrates not only growth, but also the trust that companies place in AI to offer fast and personalized solutions. However, how can we maintain a <strong>human touch<\/strong> in such an automated process? This is where the innovation of tools like <strong>MiDoble<\/strong> comes into play.<\/p><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_69_1 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" >Contenido<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/shop.midoble.com\/en\/customer-service-with-ai\/#La_evolucion_de_la_IA_en_la_Atencion_al_Cliente\" title=\"The evolution of AI in Customer Service\">The evolution of AI in Customer Service<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/shop.midoble.com\/en\/customer-service-with-ai\/#Impacto_Real_de_la_IA\" title=\"Impacto Real de la IA\">Impacto Real de la IA<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/shop.midoble.com\/en\/customer-service-with-ai\/#El_Modelo_de_MiDoble_IA_Personalizada_y_Supervisada\" title=\"El Modelo de MiDoble: IA Personalizada y Supervisada\">El Modelo de MiDoble: IA Personalizada y Supervisada<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/shop.midoble.com\/en\/customer-service-with-ai\/#%C2%BFPor_Que_MiDoble_es_Diferente\" title=\"\u00bfPor Qu\u00e9 MiDoble es Diferente?\">\u00bfPor Qu\u00e9 MiDoble es Diferente?<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/shop.midoble.com\/en\/customer-service-with-ai\/#Ventajas_Clave_de_MiDoble_para_Empresas_en_atencion_al_cliente\" title=\"Key Advantages of MiDoble for Businesses in Customer Service\">Key Advantages of MiDoble for Businesses in Customer Service<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/shop.midoble.com\/en\/customer-service-with-ai\/#1_Escalabilidad_sin_Perdida_de_Calidad\" title=\"1. Escalabilidad sin P\u00e9rdida de Calidad\">1. Escalabilidad sin P\u00e9rdida de Calidad<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/shop.midoble.com\/en\/customer-service-with-ai\/#2_Reduccion_de_Costos_y_Mejora_de_la_Productividad\" title=\"2. Reducci\u00f3n de Costos y Mejora de la Productividad\">2. Reducci\u00f3n de Costos y Mejora de la Productividad<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/shop.midoble.com\/en\/customer-service-with-ai\/#3_Experiencia_Omnicanal_Fluida\" title=\"3. Experiencia Omnicanal Fluida\">3. Experiencia Omnicanal Fluida<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/shop.midoble.com\/en\/customer-service-with-ai\/#4_Personalizacion_a_Gran_Escala\" title=\"4. Personalizaci\u00f3n a Gran Escala\">4. Personalizaci\u00f3n a Gran Escala<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/shop.midoble.com\/en\/customer-service-with-ai\/#Casos_de_uso_reales_de_MiDoble\" title=\"Real Use Cases of MiDoble\">Real Use Cases of MiDoble<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/shop.midoble.com\/en\/customer-service-with-ai\/#Atencion_al_Cliente_en_E-commerce\" title=\"Customer Service in E-commerce\">Customer Service in E-commerce<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/shop.midoble.com\/en\/customer-service-with-ai\/#Generacion_de_Leads_y_Ventas\" title=\"Lead Generation and Sales\">Lead Generation and Sales<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/shop.midoble.com\/en\/customer-service-with-ai\/#Educacion_y_Formacion\" title=\"Education and Training\">Education and Training<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/shop.midoble.com\/en\/customer-service-with-ai\/#El_Futuro_de_la_Atencion_al_Cliente_con_IA\" title=\"The Future of Customer Service with AI\">The Future of Customer Service with AI<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"La_evolucion_de_la_IA_en_la_Atencion_al_Cliente\"><\/span>The evolution of AI in Customer Service<span class=\"ez-toc-section-end\"><\/span><\/h2><p>En su forma m\u00e1s b\u00e1sica, la IA comenz\u00f3 en atenci\u00f3n al cliente con <strong>chatbots simples<\/strong> que respond\u00edan a preguntas frecuentes y ejecutaban comandos predefinidos. <\/p><p class=\" translation-block\">With the advancement of <strong>conversational artificial intelligence<\/strong> and <strong>natural language processing (NLP)<\/strong>, systems have evolved into <strong>smarter assistants<\/strong>, capable of handling complex queries and interacting with customers in a more fluid and human-like manner.<\/p><div class=\"wp-block-image\"><figure class=\"alignleft size-full is-resized\"><img fetchpriority=\"high\" decoding=\"async\" width=\"600\" height=\"600\" src=\"https:\/\/shop.midoble.com\/wp-content\/uploads\/2024\/09\/atencion-cliente-ia-1.jpeg\" alt=\"Atenci\u00f3n al cliente con inteligencia artificial\" class=\"wp-image-4371\" style=\"width:319px;height:auto\" srcset=\"https:\/\/shop.midoble.com\/wp-content\/uploads\/2024\/09\/atencion-cliente-ia-1.jpeg 600w, https:\/\/shop.midoble.com\/wp-content\/uploads\/2024\/09\/atencion-cliente-ia-1-300x300.jpeg 300w, https:\/\/shop.midoble.com\/wp-content\/uploads\/2024\/09\/atencion-cliente-ia-1-150x150.jpeg 150w, https:\/\/shop.midoble.com\/wp-content\/uploads\/2024\/09\/atencion-cliente-ia-1-200x200.jpeg 200w, https:\/\/shop.midoble.com\/wp-content\/uploads\/2024\/09\/atencion-cliente-ia-1-100x100.jpeg 100w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/figure><\/div><h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Impacto_Real_de_la_IA\"><\/span>Impacto Real de la IA<span class=\"ez-toc-section-end\"><\/span><\/h3><p class=\" translation-block\">A study by <strong>Accenture<\/strong> found that AI can increase business productivity by 40%.<\/p><p class=\" translation-block\">In the field of customer service, the benefits are clear, and I would dare to raise that 40% to 75%: reduced response times, efficiency in managing multiple interactions, and most importantly, *customer satisfaction*.<\/p><p>However, one of the current challenges is how to ensure that these interactions do not feel impersonal or generic.<\/p><h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"El_Modelo_de_MiDoble_IA_Personalizada_y_Supervisada\"><\/span>El Modelo de MiDoble: IA Personalizada y Supervisada<span class=\"ez-toc-section-end\"><\/span><\/h2><p>A diferencia de muchas soluciones existentes, <strong>MiDoble<\/strong> utiliza un modelo que equilibra la <strong>automatizaci\u00f3n de la IA<\/strong> con la <strong>supervisi\u00f3n humana<\/strong>. <\/p><p>Aqu\u00ed no hablamos de una simple interacci\u00f3n robotizada, sino de un sistema que entiende el contexto y personaliza cada conversaci\u00f3n seg\u00fan las necesidades de la empresa. <\/p><p class=\" translation-block\">MiDoble is based on a *hybrid model*, which means that the AI not only acts autonomously but is supported by humans at key moments, creating a more dynamic and precise system.<\/p><h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%C2%BFPor_Que_MiDoble_es_Diferente\"><\/span>\u00bfPor Qu\u00e9 MiDoble es Diferente?<span class=\"ez-toc-section-end\"><\/span><\/h3><ol class=\"wp-block-list\"><li class=\" translation-block\"><strong>Multi-LLM: Diversity of AI Models<\/strong><br>While many AI systems are limited to a single model, such as <strong>GPT<\/strong> (used by platforms like OpenAI), MiDoble employs multiple advanced models like <strong>Gemini, Mixtral, Claude, and Llama<\/strong>. This approach not only enhances the AI's ability to interpret and respond accurately but also allows for greater adaptability across different sectors and types of interactions. <strong>Gartner<\/strong> points out that multi-LLM solutions offer more flexibility by combining the strengths of different models.<\/li>\n\n<li class=\" translation-block\"><strong>Personalized Training with Exclusive Information (RAG)<\/strong><br>One of the major limitations of most chatbots is that they rely on generic data available on the web to generate responses. MiDoble, however, uses the <strong>RAG (Retrieval-Augmented Generation)<\/strong> approach, meaning its AI is trained exclusively with <strong>client-specific content<\/strong>. This ensures that every interaction is relevant and specific, based on the company's deep knowledge.<\/li>\n\n<li class=\" translation-block\"><strong>Client Interface<\/strong>  \nOne of the biggest challenges in customer service is maintaining a smooth and consistent interaction across multiple channels. MiDoble acts as the direct client interface, allowing it to handle inquiries from the website, social media, and other communication channels in an<strong>omnichannel<\/strong> manner. According to <strong>Forbes<\/strong>, offering an omnichannel experience increases customer retention rates by 89%.<\/li>\n\n<li class=\" translation-block\"><strong>Supervised Hybrid System<\/strong>\nUnlike fully autonomous AI systems, MiDoble takes a hybrid approach. This means that while AI manages most interactions, the user can intervene whenever deemed necessary. This approach not only improves the quality of interactions but also <strong>fosters customer trust<\/strong> by ensuring there is human oversight at critical points.<\/li><\/ol><h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Ventajas_Clave_de_MiDoble_para_Empresas_en_atencion_al_cliente\"><\/span>Key Advantages of MiDoble for Businesses in Customer Service<span class=\"ez-toc-section-end\"><\/span><\/h2><h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Escalabilidad_sin_Perdida_de_Calidad\"><\/span>1. <strong>Scalability without Loss of Quality<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3><p>Scalability is one of the main benefits of AI in customer service. Companies with a large volume of inquiries can leverage MiDoble to handle multiple interactions simultaneously, without losing personalization. <\/p><p class=\" translation-block\">McKinsey highlights that AI can increase operational efficiency by up to 40% in companies by automating repetitive tasks without compromising quality.<\/p><h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Reduccion_de_Costos_y_Mejora_de_la_Productividad\"><\/span>2. <strong>Cost Reduction and Productivity Improvement<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3><p>El ahorro en costos es significativo. <\/p><p class=\" translation-block\">Not only does it reduce the need for large customer service teams, but it also <strong>optimizes time<\/strong>  by allowing human employees to focus on more complex tasks.<\/p><h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Experiencia_Omnicanal_Fluida\"><\/span>3. <strong>Seamless Omnichannel Experience<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3><p class=\" translation-block\">With the ability to integrate across multiple channels, MiDoble ensures that customers receive *consistent service*, regardless of whether they contact the company through its website, social media, or messaging apps like WhatsApp.<\/p><p class=\" translation-block\">A *PwC report* states that 73% of customers consider the user experience to be a crucial factor in their purchasing decisions.<\/p><h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_Personalizacion_a_Gran_Escala\"><\/span>4. <strong>Personalization at Scale<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3><p class=\" translation-block\">With the ability to integrate across multiple channels, MiDoble ensures that customers receive <strong>consistent service<\/strong>, regardless of whether they contact the company through its website, social media, or messaging apps like WhatsApp.<\/p><p class=\" translation-block\">Instead of limiting itself to generic responses, the AI is optimized to understand the specific details of each company and industry, improving *customer satisfaction* and efficiency in problem-solving.<\/p><h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Casos_de_uso_reales_de_MiDoble\"><\/span>Real Use Cases of MiDoble<span class=\"ez-toc-section-end\"><\/span><\/h2><h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Atencion_al_Cliente_en_E-commerce\"><\/span>Customer Service in E-commerce<span class=\"ez-toc-section-end\"><\/span><\/h4><p>E-commerce companies can use MiDoble to handle product inquiries, order tracking, and post-sales support. <\/p><p class=\" translation-block\">According to Statista, 88% of customers expect a response within 24 hours on e-commerce platforms. With MiDoble, this expectation is easily exceeded.<\/p><h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Generacion_de_Leads_y_Ventas\"><\/span>Lead Generation and Sales<span class=\"ez-toc-section-end\"><\/span><\/h3><p class=\" translation-block\">MiDoble not only handles basic customer service inquiries but also becomes a <strong>powerful lead generation tool<\/strong>. By managing <strong>initial conversations<\/strong> with potential customers, MiDoble acts as the first point of contact, smoothly interacting with prospects, <strong>gathering key information<\/strong>, and classifying leads based on their interest and needs. This allows the sales team to receive well-qualified and informed leads, ready to close the deal with a <strong>final human touch<\/strong>.<\/p><p class=\" translation-block\">The added value of MiDoble lies in the fact that, by handling these routine interactions, it allows sales teams to focus on what matters most: <strong>closing the sale<\/strong>.<\/p><p class=\" translation-block\">Instead of starting all conversations from scratch, the AI owner can step in when the lead is further along in the sales funnel, which <strong>optimizes their resources<\/strong> and ensures a more effective approach.<\/p><h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Educacion_y_Formacion\"><\/span>Education and Training<span class=\"ez-toc-section-end\"><\/span><\/h3><p class=\" translation-block\">In the educational field, <strong>MiDoble<\/strong> can transform the student support experience by <strong>automating the management of frequently asked questions<\/strong>. Students often have inquiries about programs, courses, admission requirements, deadlines, and more. <strong>MiDoble<\/strong> allows for quick and accurate responses, personalizing the answers based on the exclusive content provided by the institution.<\/p><p class=\" translation-block\">This means that each interaction is <strong>contextual and relevant<\/strong>, improving the user experience and reducing the administrative burden on academic staff.<\/p><p>Adem\u00e1s, MiDoble se puede integrar en plataformas de <strong>gesti\u00f3n de aprendizaje (LMS)<\/strong> como Moodle o Blackboard, proporcionando soporte continuo a los estudiantes, incluso fuera del horario laboral. <\/p><p class=\" translation-block\">According to a report by <strong><a href=\"https:\/\/www.educause.edu\/\" target=\"_blank\" rel=\"noreferrer noopener\">Educause<\/a><\/strong>, institutions that implement AI in their academic advising and support services can <strong>improve student retention by up to 30%<\/strong> by offering quick and personalized assistance. MiDoble, with its hybrid approach, also allows for human supervision at key moments, ensuring that more complex questions are handled by the appropriate staff, while AI manages routine inquiries.<\/p><h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"El_Futuro_de_la_Atencion_al_Cliente_con_IA\"><\/span>The Future of Customer Service with AI<span class=\"ez-toc-section-end\"><\/span><\/h2><p class=\" translation-block\">The adoption of AI in customer service continues to expand. However, autonomous systems do not always provide the level of personalization or supervision needed to satisfy modern customers. This is where <strong>MiDoble<\/strong> shines: its hybrid and personalized approach solves the dilemma of offering a human and efficient experience at scale.<\/p><p class=\" translation-block\">The <strong>principle of reciprocity<\/strong> plays an important role in this context. By automating and improving customer service interactions, MiDoble allows businesses to focus on providing added value to their customers, who, in turn, will respond with greater loyalty and commitment.<\/p><p class=\" translation-block\">AI is here to stay in customer service, and tools like <strong>MiDoble<\/strong> are at the forefront of this transformation. Its ability to integrate multiple AI models, train with exclusive information, and provide human supervision at key moments makes it a unique solution in the market.<\/p><p class=\" translation-block\">If you're looking to improve <strong>efficiency<\/strong>, <strong>personalization<\/strong>, and <strong>customer satisfaction<\/strong> in customer service, MiDoble is the solution that can take your business to the next level.<\/p><p><strong>Would you like to learn how MiDoble can help your company? Schedule a meeting with our team here: <a href=\"https:\/\/calendly.com\/midoble\/integracion-de-midoble-com\" target=\"_blank\" rel=\"noopener\">Calendly &#8211; MiDoble<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>En los \u00faltimos a\u00f1os, la inteligencia artificial (IA) ha revolucionado el panorama de la atenci\u00f3n al cliente. Seg\u00fan un informe de Gartner, se estima que para 2025, el 80% de las interacciones con clientes estar\u00e1n gestionadas por IA. Esta cifra demuestra no solo el crecimiento, sino tambi\u00e9n la confianza que las empresas depositan en la [&hellip;]<\/p>","protected":false},"author":1,"featured_media":4367,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-4365","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/shop.midoble.com\/en\/wp-json\/wp\/v2\/posts\/4365"}],"collection":[{"href":"https:\/\/shop.midoble.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/shop.midoble.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/shop.midoble.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shop.midoble.com\/en\/wp-json\/wp\/v2\/comments?post=4365"}],"version-history":[{"count":3,"href":"https:\/\/shop.midoble.com\/en\/wp-json\/wp\/v2\/posts\/4365\/revisions"}],"predecessor-version":[{"id":4372,"href":"https:\/\/shop.midoble.com\/en\/wp-json\/wp\/v2\/posts\/4365\/revisions\/4372"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/shop.midoble.com\/en\/wp-json\/wp\/v2\/media\/4367"}],"wp:attachment":[{"href":"https:\/\/shop.midoble.com\/en\/wp-json\/wp\/v2\/media?parent=4365"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/shop.midoble.com\/en\/wp-json\/wp\/v2\/categories?post=4365"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/shop.midoble.com\/en\/wp-json\/wp\/v2\/tags?post=4365"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}