How AI is Transforming Customer Service?

In recent years, the artificial intelligence (AI) has revolutionized the customer service landscape. According to a report by Gartner, it is estimated that by 2025, 80% of customer interactions will be managed by AI.

This figure demonstrates not only growth, but also the trust that companies place in AI to offer fast and personalized solutions. However, how can we maintain a human touch in such an automated process? This is where the innovation of tools like MiDoble comes into play.

The evolution of AI in Customer Service

En su forma más básica, la IA comenzó en atención al cliente con chatbots simples que respondían a preguntas frecuentes y ejecutaban comandos predefinidos.

With the advancement of conversational artificial intelligence and natural language processing (NLP), systems have evolved into smarter assistants, capable of handling complex queries and interacting with customers in a more fluid and human-like manner.

Impacto Real de la IA

A study by Accenture found that AI can increase business productivity by 40%.

In the field of customer service, the benefits are clear, and I would dare to raise that 40% to 75%: reduced response times, efficiency in managing multiple interactions, and most importantly, *customer satisfaction*.

However, one of the current challenges is how to ensure that these interactions do not feel impersonal or generic.

El Modelo de MiDoble: IA Personalizada y Supervisada

A diferencia de muchas soluciones existentes, MiDoble utiliza un modelo que equilibra la automatización de la IA con la supervisión humana.

Aquí no hablamos de una simple interacción robotizada, sino de un sistema que entiende el contexto y personaliza cada conversación según las necesidades de la empresa.

MiDoble is based on a *hybrid model*, which means that the AI not only acts autonomously but is supported by humans at key moments, creating a more dynamic and precise system.

¿Por Qué MiDoble es Diferente?

1. Multi-LLM: Diversity of AI Models
   While many AI systems are limited to a single model, such as GPT (used by platforms like OpenAI), MiDoble employs multiple advanced models like Gemini, Mixtral, Claude, and Llama. This approach not only enhances the AI's ability to interpret and respond accurately but also allows for greater adaptability across different sectors and types of interactions. Gartner points out that multi-LLM solutions offer more flexibility by combining the strengths of different models.
2. Personalized Training with Exclusive Information (RAG)
   One of the major limitations of most chatbots is that they rely on generic data available on the web to generate responses. MiDoble, however, uses the RAG (Retrieval-Augmented Generation) approach, meaning its AI is trained exclusively with client-specific content. This ensures that every interaction is relevant and specific, based on the company's deep knowledge.
3. Client Interface One of the biggest challenges in customer service is maintaining a smooth and consistent interaction across multiple channels. MiDoble acts as the direct client interface, allowing it to handle inquiries from the website, social media, and other communication channels in anomnichannel manner. According to Forbes, offering an omnichannel experience increases customer retention rates by 89%.
4. Supervised Hybrid System Unlike fully autonomous AI systems, MiDoble takes a hybrid approach. This means that while AI manages most interactions, the user can intervene whenever deemed necessary. This approach not only improves the quality of interactions but also fosters customer trust by ensuring there is human oversight at critical points.

Key Advantages of MiDoble for Businesses in Customer Service

1. Scalability without Loss of Quality

Scalability is one of the main benefits of AI in customer service. Companies with a large volume of inquiries can leverage MiDoble to handle multiple interactions simultaneously, without losing personalization.

McKinsey highlights that AI can increase operational efficiency by up to 40% in companies by automating repetitive tasks without compromising quality.

2. Cost Reduction and Productivity Improvement

El ahorro en costos es significativo.

Not only does it reduce the need for large customer service teams, but it also optimizes time by allowing human employees to focus on more complex tasks.

3. Seamless Omnichannel Experience

With the ability to integrate across multiple channels, MiDoble ensures that customers receive *consistent service*, regardless of whether they contact the company through its website, social media, or messaging apps like WhatsApp.

A *PwC report* states that 73% of customers consider the user experience to be a crucial factor in their purchasing decisions.

4. Personalization at Scale

With the ability to integrate across multiple channels, MiDoble ensures that customers receive consistent service, regardless of whether they contact the company through its website, social media, or messaging apps like WhatsApp.

Instead of limiting itself to generic responses, the AI is optimized to understand the specific details of each company and industry, improving *customer satisfaction* and efficiency in problem-solving.

Real Use Cases of MiDoble

Customer Service in E-commerce

E-commerce companies can use MiDoble to handle product inquiries, order tracking, and post-sales support.

According to Statista, 88% of customers expect a response within 24 hours on e-commerce platforms. With MiDoble, this expectation is easily exceeded.

Lead Generation and Sales

MiDoble not only handles basic customer service inquiries but also becomes a powerful lead generation tool. By managing initial conversations with potential customers, MiDoble acts as the first point of contact, smoothly interacting with prospects, gathering key information, and classifying leads based on their interest and needs. This allows the sales team to receive well-qualified and informed leads, ready to close the deal with a final human touch.

The added value of MiDoble lies in the fact that, by handling these routine interactions, it allows sales teams to focus on what matters most: closing the sale.

Instead of starting all conversations from scratch, the AI owner can step in when the lead is further along in the sales funnel, which optimizes their resources and ensures a more effective approach.

Education and Training

In the educational field, MiDoble can transform the student support experience by automating the management of frequently asked questions. Students often have inquiries about programs, courses, admission requirements, deadlines, and more. MiDoble allows for quick and accurate responses, personalizing the answers based on the exclusive content provided by the institution.

This means that each interaction is contextual and relevant, improving the user experience and reducing the administrative burden on academic staff.

Además, MiDoble se puede integrar en plataformas de gestión de aprendizaje (LMS) como Moodle o Blackboard, proporcionando soporte continuo a los estudiantes, incluso fuera del horario laboral.

According to a report by Educause, institutions that implement AI in their academic advising and support services can improve student retention by up to 30% by offering quick and personalized assistance. MiDoble, with its hybrid approach, also allows for human supervision at key moments, ensuring that more complex questions are handled by the appropriate staff, while AI manages routine inquiries.

The Future of Customer Service with AI

The adoption of AI in customer service continues to expand. However, autonomous systems do not always provide the level of personalization or supervision needed to satisfy modern customers. This is where MiDoble shines: its hybrid and personalized approach solves the dilemma of offering a human and efficient experience at scale.

The principle of reciprocity plays an important role in this context. By automating and improving customer service interactions, MiDoble allows businesses to focus on providing added value to their customers, who, in turn, will respond with greater loyalty and commitment.

AI is here to stay in customer service, and tools like MiDoble are at the forefront of this transformation. Its ability to integrate multiple AI models, train with exclusive information, and provide human supervision at key moments makes it a unique solution in the market.

If you're looking to improve efficiency, personalization, and customer satisfaction in customer service, MiDoble is the solution that can take your business to the next level.

Would you like to learn how MiDoble can help your company? Schedule a meeting with our team here: Calendly – MiDoble